Hi everyone, my name is Becca and I am the general manager and I oversee the garage reception. I am supported with this by Vicki.
For many years now, I have been totally frustrated as a female driver, with all the derogatory treatment and comments by men when going into a garage. This is something I hear all the time from other women drivers, and I find it quite offensive. The garage industry still has very few women staff, and this needs to change.
So now I am actually in a position to change that culture and lead the way forward in offering an almost all female reception team at Feakins Garage. I treat lady drivers as I would expect to be treated myself, with honesty, straight talking and no garage jargon.
After my own very poor experiences, I really want to help all the women drivers who are fearful of garages. Feakins Garage is definitely female friendly, as I am in the position now to ensure that is the case every time. I am slowly embarking on a campaign to support and help you, and this began by providing a female reception team at Feakins.
Moving forward, my plan is to offer women support and advice through Social Media, so to begin the process, we need you to like us on Facebook, where we can begin to post more relevant information to female drivers. Please CLICK on the Link, and ‘Like Us’ then maybe share the link with other women you know that are also interested in a Female Friendly Garage!
Catch up soon!
IMI (Institute of the Motor Industry) Report:
Independent garages face missing out on millions of pounds in revenue because they employ too few female staff and are intimidating to women drivers, a new study reveals.
A new survey recently released by the Institute of the Motor Industry (IMI) shows that 96% of women drivers want to see more females in garages.
It also reveals that large numbers of women still feel uncomfortable when taking their car for repair, this is due to the fear of being ripped off and getting confronted by the technical ‘jargon’ many garages use when talking to female drivers
IMI CEO Steve Nash said:
“The number of women drivers in the UK continues to increase year on year; its important businesses understand and develop their methods, behavior and attitudes to reflect the changes in the consumer landscape.
Young women’s car insurance premiums have increased by 50 percent, as insurers adjust their prices to comply with new European “gender neutral” rules.
According to a study by uSwitch.com, 17 and 18 year old female drivers have seen huge increases, while premiums for male drivers have dropped on average by 12 percent.
The study found that men still paid more for their car insurance, but that the gap between average premiums had dropped from 14 percent to 2 percent!
Our commitment to ensuring our customers are completely satisfied with Feakins Garage has resulted in a massive customer approval rating as shown and evidenced on our feedback page.
Becca adds, “Remember, many of those reviews come from female drivers who are obviously very happy with the service they get from our garage, and who appreciate the level of service the receive and the effort made by our team to communicate in a clear and jargon-free way.”
Trust a Trader Customer who gave 5 Star review!
Foxy Choice Female Friendly Customer gave a 5 Star review!
Very friendly staff on reception, nice to see ladies on reception, as a male enviroment can be intimidating, whe as a woman you are bringing a car in. Excellent service. Polite, friendly, kept up to date at all times. Felt they went that extra mile to help. Thank you. Would definitely recommend.
I had excellent customer service at a very competitive rate. I will certainly recommend this garage to friends and family.
Feakins Garage in Kettering offers vehicle servicing and mechanical repairs for all makes and models of cars and commercial vehicles and vans that require repair or servicing in Kettering With winter servicing now available for all makes and models of cars, commercial vehicles and vans. With a class 4 MOT Testing Station in Kettering it is able to MOT all cars and MOT vans up to 3 tons at its Kettering MOT test center. Feakins Garage can carry out all repairs to cars, vans and commercial vehicles, they are able to fit new Tyres and Exhausts, carry out wheel alignment and adjust geometry and carry out engine diagnostics. Our fully trained and qualified Mechanics and Technicians can fit brakes and clutches, fit new steering racks, rebuild and fit new engines and gearboxes. Call Feakins Garage now on Kettering 01536 517038 for further information.
Feakins of Kettering has a fully equipped crash and accident repair centre which is now approved by the VBRA – Vehicle Builders & Repairers Association, and able to carry out Vehicle Repairs in the Car Body Shop, or sometimes referred to as car or vehicle Bodyshop, based on the Telford Way Industrial Estate in Kettering. Their repair centre undertakes panel beating, alloy wheel refurbishment, and repairs all vehicles to insurance approved and VBRA approved highest standards. Paint spraying at Feakins Garage is carried out on all makes and models of cars and commercial vehicles, from small panel repairs and slight accident or crash damage, to a complete re-spray of the entire car or van brought in for damage repair.
Feakins Garage crash repair centre can undertake all types of car and vehicle accident damage, from repairs to scuffs and scratches, to bumper repairs, panel salvaging and panel beating. Feakins Garage also provide vehicle restoration and improvement projects, on vintage cars, classic cars, specialist cars and new cars.
Whilst your vehicle is in for service, repair or paintwork, Feakins Garage offers a range of courtesy cars to its customers. For commercial and small business customers, Feakins Garage offer Transit Vans free of charge, so as to cause minimal disruption to your business whilst your own van or commercial vehicle is being serviced, repaired or sprayed.